In the event of an accident, You must:

(a) record the Time/Date/Location;

(b) take reasonable steps to record the other parties full names, addresses, vehicle registrations, car types as well as any property damage in circumstances where the accident did not involve another motor vehicle;

(c) take reasonable steps to record the name of the other party’s insurance company;

(d) take reasonable steps to not admit liability;

(e) notify the nearest police station within 24 hours of the accident;

(f) (g) notify thl by phone or email within 24 hours of the accident


In the event of an accident, the towing and retrieval of the Vehicle to the closest thl depot is at Your expense up to the amount of Your Liability Reduction where it applies or for the full amount where it does not apply. There is no refund for monies paid for the unused portion of the rental period unless it is a result of thl’s negligence or wilful act or omission.


In the event of an accident in which there is Loss or Damage to the Vehicle, the availability of a replacement Vehicle is not guaranteed and its provision is subject to availability, Your location, remaining hire duration and whether the accident was the result of a Substantial Breach. Additional charges may be incurred.


If a replacement Vehicle is required as a result of an accident:

(a) You are responsible for making Your own way to the nearest thl Branch or pickup location at Your own cost unless it is a result of thl’s negligence or wilful act or omission;

(b) thl may offer You the option of paying a "Replacement Vehicle Relocation Fee" to send a driver to deliver the replacement vehicle to Your location; and

(c) You must pay for any costs relating to delivery of a replacement Vehicle as a result of any vehicle accident unless it is a result of thl’s negligence or wilful act or omission. This charge applies irrespective of any Reduction Option taken.


Important Note: Under no circumstances should you attempt to start or drive a vehicle that has been involved in an accident, damaged by rollover, water submersion or any other means without permission from maui.